User privacy agreement
SANY
Automobile Hoisting Machinery Co., Ltd. (hereinafter referred to as "we")
and its affiliates respect and protect the personal privacy of all customers
who use the iCrane platform services and customer
related personnel (such as equipment operators) (hereinafter collectively
referred to as "customers"). When you use the customer services
provided by the iCrane platform or other service
platforms of SANY Automobile Hoisting Machinery Co., Ltd. (hereinafter
collectively referred to as "service platforms") (hereinafter
referred to as "services"), We will collect, use, share and protect
your personal information in accordance with this privacy clause. This User
Privacy Agreement is a description for the service platform to collect, use,
transmit or otherwise process your relevant information. If you do not agree
with any content of the privacy terms, you should immediately stop using the
service platform software. When you use any service provided by the service
platform, it means that you have agreed that we can legally use and protect
your personal information in accordance with the privacy clauses.
1.1 iCrane refers to mobile application software (APP) and the
official website (https://kzuqi.com/) operated by SANY Automobile Hoisting
Machinery Co., Ltd.
1.2
Affiliates: Refers to affiliates including but not limited to the parent
company, subsidiaries, subsidiaries controlled by the same parent company, etc.
of SANY Automobile Hoisting Machinery Co., Ltd.
1.3
Customer service: Refers to the experience plan that based on the services
provided by SANY Automobile Hoisting Machinery Co., Ltd. and its Affiliates,
users agree to share the information provided under this privacy in SANY
Automobile Hoisting Machinery Co., Ltd. and its affiliates, so as to enjoy the
treatment of customers.
Providing
users with better, excellent and more personalized services is the unremitting
pursuit of iCrane and other service platforms of SANY
Automobile Hoisting Machinery Co., Ltd., and I also hope that the services we
provide can make your life more convenient. These privacy terms apply to all
services provided by the service platform. These privacy terms apply when you
visit the service platform website or log in to the client of the relevant
service platform. It is recommended that you carefully read the subject's
personal information confidentiality system.
Personal
information refers to all kinds of information recorded electronically or in
other ways that can identify the personal identity of a natural person
independently or in combination with other information. In order to achieve the
use function of the service platform and meet customer service, we may collect,
use, transmit and entrust the data receiver to process your personal
information and device data as follows:
3.1
Your basic information, including name/title, address (including zip code),
telephone number, email, etc
3.2
Your geographic positioning information, including your geographic positioning
information collected by us when you use construction machinery products, smart
phones or other geographic sensing devices;
3.3
For equipment data, when you use the construction machinery equipment of SANY
Group, we may collect, use, transmit to the data receiver and entrust it to
process the equipment data. These equipment data are personal information and
non-personal information generated, collected or stored by your equipment or
the hardware or devices that interact with the equipment, including the
location information of the equipment, fuel consumption of the equipment,
working time/downtime, parts replacement, etc. Our systems and measures for the
collection, use, preservation and protection of your personal information are
also applicable to equipment data.
3.4
We may also collect other specific individual's information that cannot
identify, such as statistical data generated when you use specific services.
The purpose of collecting such information is to improve the services we
provide to you. The type and amount of information collected depends on how you
use our products or services. For the purpose of this privacy policy,
aggregated data is considered as non-personal information. If we use non-personal
information in combination with personal information, such information will be
considered as personal information during the combination period, of which is
applicable to this privacy policy.
3.5
We may also apply to you for authorization. We will apply to you for access to
cameras and albums, so that you can upload relevant attachments when using
contract management, equipment inspection and other functions;
We may collect
your information through the following ways:
4.1
Directly through you. When you contact SANY Automobile Hoisting Machinery Co.,
Ltd and its affiliates, including but not limited to consulting products or
services, purchasing equipment and products, and using our services, we may
collect your information directly from you based on what you fill in and the
records of the service process.
4.2
Through official website and service platform. When you log in to the official
website or service platform and visit the corresponding website or cloud, we
may collect your information according to the content you fill in or through
cookies and other tools.
4.3
Through your equipment. When you use the construction machinery equipment of SANY
Group, if the equipment settings allow, we may also collect information about
you and the equipment operator through the corresponding equipment.
4.4
Through the third party. In order to better provide targeted product services,
we will authenticate and evaluate your information with third-party (such as
China Mobile, China Unicom, China Telecom, Tongdun
Technology Co., Ltd., etc.).
We
may also obtain the account information (avatar, nickname) you are authorized
to share from a third party, and bind your third-party account with your
service platform account after you agree to this privacy policy, so that you
can directly log in and use our products and/or services through the
third-party account. We will use your personal information on the premise of
complying with relevant laws and regulations after confirming the legitimacy of
the source of personal information according to the agreement with the third
party;
You
know and acknowledge that the service platform may cooperate with a third party
to provide users with relevant network services. In this case, if the
corresponding body of the service platform has signed an appropriate
confidentiality clause with the third party, the service platform has the right
to provide the user's registration information to the third party, The third
party is required to handle the above information for us in accordance with our
privacy terms and any other relevant confidentiality and security measures. In
addition, the service platform has the right to analyze the entire user
database and make commercial use of the user database without disclosing the
privacy information of a single user. The service platform may make statistics
on the use of network services. At the same time, the service platform may
share these statistics with the public to show the overall use trend of our
services. These statistics do not contain any identification information of
you.
Some
services will be provided by partners and shared with them to provide better
customer service and user experience. The third party company that we employe
to provide professional data statistics and analysis services may need to collect
IP addresses, unique equipment identification codes (IMEI, IDFA) and precise
positioning information and combine the cheating model to identify the cheating
devices, count the number of activated devices in the current region, the
number of logged-in users, and the length of time users use the App. In this
case, the corresponding body of the service platform will sign the
corresponding confidentiality clause with the third party before providing the
relevant information, and the third party will anonymize the above information,
so that the information cannot have a direct relationship with you personally;
4.5
Third party SDK. In order to provide you with customized product services, our
third-party SDK for application integration includes:
Gaode
Map SDK: it needs to collect your WLAN status information, positioning
information, unique identifier of terminal devices, and possibly IP address,
GNSS and other sensor data that can provide relevant information. We will use
the above information to provide you with positioning services and map
services.
Details
can be found at: https://lbs.amap.com/pages/privacy
Umeng
Statistics SDK: it needs to collect your MAC address, unique device ID
(IMEI/Mac/android ID/IDFA/OPENUID/GUID, SIM card IMSI information). We will use
the above information to provide statistical analysis services, calibrate the
accuracy of report data through geographical location, and provide basic anti-cheating
capabilities.
Details
can be found at: https://www.umeng.com/page/policy
Push
message push SDK: It needs to collect your device information, application list
information, network information and position-related information. We will use
the device information to generate a unique push target ID to provide better
push service and experience. We will use the application list information to
combine multiple APP push links, reduce your data usage, and reduce the
harassment of useless push information. We will use network information and
positioning information to provide offline scenes for refined push;
Details
can be found at: https://www.getui.com/privacy
The
purpose of collecting your personal information is to better provide you with
products and services. You have the right to choose to refuse or not to provide
them. However, in most cases, if you do not provide them, we may not be able to
provide you with the corresponding services or respond to your problems. These
services include:
5.1 User registration
When
you apply for a platform account, please provide an accurate mobile phone
number, username and email address. The platform will send you the
corresponding account information, and the mobile phone number you provide will
be used as the basis for us to identify you and other users. If the mobile
phone number you provide does not match the facts, or it has been changed and
not updated in time, so that we are unable to provide you or further provide
products and services, we will not bear any responsibility.
5.2 Password management
You
can change your password. If your password is lost, you can choose the customer
service method to reset your password. In this process, you need to provide
some information about yourself as an authentication.
5.3 Equipment service management function
In
order to facilitate your use of the device service management function brought
by APP, we also need your authorization to allow us to read, retrieve and
analyze the real-time data of the equipment, including but not limited to oil
level, energy consumption, equipment trajectory, video frequency, etc., through
the sensors that you purchase with the SANY equipment, to help you understand
the real-time status of the equipment and on-site management through the APP.
5.4 To improve the functions for our products and
services
We
may collect your order information and browse information for data analysis to
form a user portrait to show you the information you are interested in. We may
also obtain your other information for the purpose of providing services and
improving the service quality, including the relevant information you provide
when you contact the customer service staff, the questionnaire response
information you sent us when you participated in the questionnaire survey, and
the relevant information we obtained when you interacted with the related
parties and partners of the service platform. For the information collected
from your various devices, we may associate them so that we can provide you
with consistent services on these devices. We may combine information from one
service with information from other services to provide you with services,
personalized content and suggestions.
5.5 Functions to secure transactions
In
order to improve the security of the system when you use our products and/or
services, more accurately prevent phishing website fraud and protect account ,
we may judge your account risk by understanding your browsing information,
order information, software you used, and equipment information, and may record
some links that we think are risky ("URLs"); We will also collect your
device information to analyze the system problems of the service platform,
count the data and identify possible risks, and troubleshoot when you choose to
send us abnormal information.
5.6 Other additional functions
In
order to provide you with more convenient, better and personalized products
and/or services and strive to improve your experience of using software, we may
collect and use your personal information in the following additional services
provided to you. If you do not provide this information, it will not affect
your use of the service platform to browse and search for basic services, but
you may not be able to obtain the user experience brought by these additional
services. These additional services include;
(1)Personalized recommendation function based on positioning
information;
We
will access your position after you turn on location permissions, and provide
you with page displays, products and/or services that are more suitable for
your needs according to your location information, such as providing you with
better device map functions.
(2)Additional functions of photo album based on image access
and uploading;
You
can use this function to upload your photos after opening the album permission
to achieve the function of evaluation, comment, sharing and providing proof of
communication with customer service staff. We will use the evaluation
information containing your uploaded pictures.
(3)Camera-based system permission request service:
You
can use this service to take photos/small videos and scan the QR code after
turning on the camera;
(4)Request service based on recording/microphone system
permission:
You can use this
service to achieve single chat/group chat/voice input function or real-time
intercom function after the recording/microphone is turned on;
Please note that
when you open any permission, you authorize us to collect and use relevant
personal information to provide you with corresponding services. Once you close
any permission, you cancel the authorization. We will no longer continue to
collect and use relevant personal information based on the corresponding
permission, nor can we provide you with the services corresponding to this
permission. However, your decision to close permission will not affect the
information collection and use based on your authorization before.
You are fully
aware that under the following circumstances, we do not need your authorization
and consent to collect and use personal information, and we may not respond to
your request for correction/modification, deletion, account cancellation,
withdrawal of consent and request for information:
6.1 Related to
national security and national defense security;
6.2 Related to public
safety, public health and major public interests;
6.3 Related to
criminal investigation, prosecution, trial and judgment execution;
6.4 For the
purpose of protecting the life, property and other major legitimate rights and
interests of the personal information or other individuals, but it is difficult
to obtain owner's consent;
6.5 The collected
personal information is disclosed to the public by individual himself;
6.6 Your personal
information collected from legally disclosed information, such as legal news
reports, government information disclosure and other channels;
6.7 Sign the
contract according to your requirements;
6.8 It is
necessary to maintain the safe and stable operation of the products and/or
services provided, such as finding and handling the failures of products and/or
services;
6.9 It is necessary
for legal news coverage to use your personal information;
6.10 It is
necessary for Academic research institutions to carry out statistics or
academic research based on the public interest, and conduct de-identification
of the personal information contained in the results when providing academic
research;
6.11 Other
circumstances stipulated by laws and regulations.
7.1 We will use
the personal information collected in accordance with the agreement of this
privacy policy and to achieve the functions of our products and/or services.
7.2
After collecting your personal information, we will do the de-identification
for the data by technical means, and the de-identified information will not
identify the individuals. Please understand and agree that we have the right to
use the de-identified information in this case; on the premise of not
disclosing your personal information, we have the right to analyze the user
database and make reasonable commercial use of it.
7.3
Please note that all personal information provided by you when using our
products and/or services will continue to be authorized for us to use during
your use of our products and/or services unless you delete it or refuse to
collect it through system settings. When you cancel your account, we will stop
using your personal information.
7.4
We will make statistics on the use of our products and/or services, and may share
these statistics with the public or third parties to show the overall use trend
of our products and/or services. However, these statistics do not include any
identification information of you.
Since
the purpose of collecting your information is to provide you with services and
improve service quality, we will use your information for the following
purposes to achieve this purpose:
8.1 Provide
you with various services you use, and maintain and improve these services.
8.2
We may use the contact information in your personal information you provide to
communicate with you, such as informing you about your account, security
updates, products and services. In order to better serve you, please check the
relevant information sent by the service platform in time.
8.3
We may use your personal information to prevent, detect, investigate fraud,
hazard security, violation of agreements, policies or rules with us or their
affiliates to protect the legitimate rights and interests of you, other users,
or us or our affiliates.
9.1
Share
9.1.1 We will not
share your personal information with any company, organization and individuals
other than the service platform, except the followings��
(a)We
have obtained your authorization in this privacy policy;
(b)Provide
it according to applicable laws, regulations, and legal proceedings, mandatory
administrative or judicial requirements;
(c)To
the extent permitted by laws and regulations, it is necessary to provide the
personal information to protect the service platform, its affiliates or
partners, you or other users of the service platform or the public interest,
property or security from damage;
(d)Only
by sharing your information can we realize the core functions of our products
and/or services or provide the services you need;
(e)Deal
with disputes or controversies between you and others as you required;
(f)Comply
with relevant agreements signed with you (including electronic agreements
signed online and corresponding platform rules) or request by other legal
documents to provide the personal information;
(g)The
use of personal information based on academic research;
(h)The
use of personal information based on the social public interest conforming to
laws and regulations;
9.1.2 We may
share your personal information with our related parties. However, we will only
share necessary personal information and are bound by the purpose stated in
this privacy policy. If our related parties want to change the purpose of
processing the personal information, they will again ask for your
authorization;
9.1.3 We may
share your order information, account information, equipment information,
location information and user operation behavior information with partners to
ensure the smooth completion of the services provided to you. However, we will
only share your personal information for legal, legitimate, necessary, specific
and clear purposes, and only share the personal information necessary for
providing services. Our partners have no right to use the shared personal
information for any other purpose. Our partners include the following types;
A
supplier of goods or technical services. We may share your personal information
with a third party that supports us. These supports include providing our goods
or infrastructure technical services, logistics and distribution services,
payment services, and data processing. The purpose of sharing this information
is to achieve the core shopping function of our products and/or services. For
example, we must share your order information with the logistics service
provider to arrange delivery; or we need to share your order number and order
amount with a third-party payment agency to confirm your payment instructions
and complete the payment.
9.1.4 For companies,
organizations and individuals with whom we share personal information, we will
sign strict confidential agreements with them, requiring them to handle
personal information in accordance with our instructions, this privacy policy
and any other relevant confidentiality and security measures.
9.1.5 Exchange
information with other companies and organizations in order to comply with laws,
implement or apply our conditions of use and other agreements, or to protect
the service platform, you or other service platform customers' rights and their
property or security, such as to prevent fraud and other illegal activities and
reduce credit risk. However, this does not include personal information sold,
leased, shared or otherwise disclosed for profit in violation of the
commitments made in this privacy policy.
9.2
Public disclosure
We
will publicly disclose your personal information only under the following
circumstances and on the premise of taking security measures that comply with
industry standards;
9.2.1
According to your needs, disclose your designated personal information in the
way you explicitly agree;
9.2.2 If your
personal information must be provided according to the requirements of laws and
regulations, mandatory administrative law enforcement or judicial requirements,
we may publicly disclose your personal information according to the required
type and disclosure method of personal information. On the premise of
compliance with laws and regulations, when we receive the above request for
information disclosure, we will require to issue the corresponding legal
documents, such as subpoena or letter of investigation. We firmly believe that
the information we are required to provide should be as transparent as possible
to the extent permitted by law. We have carefully reviewed all requests to
ensure that they have legal basis, and are limited to the data that law
enforcement authorities have legal rights to obtain for specific investigation
purposes. Provided that laws and regulations permit, the documents we disclose
are protected by encryption keys.
9.3
Account cancellation
The APP does not
provide the account cancellation function, but you can contact the customer
service personnel of the iCrane service platform to
apply for account cancellation. After the account is cancelled, the user will
no longer be able to query information through the account login platform, and
all data related to the account and under the account will be deleted or processed.
When a user registers again, the user is considered as a new user of the
platform. The platform will complete account cancellation within 15 working
days after you apply for account cancellation.
In order to make
your access experience easier, when you visit the relevant websites of the
service platform or use the services provided by the service platform, we may
identify your identity through small data files. This is to help you save the
step of repeatedly entering registration information, or help you judge the
security of your account. These data files may be cookies, or other local
storage provided by your browser or associated applications (collectively
referred to as "cookies").
Please understand
that some of our services can only be realized by using "cookies". If
your browser or browser allow the attached services, you can modify the
acceptance of cookies on the relevant pages or reject the cookies of the
service platform, but this may affect your safe access to relevant websites of
the service platform and use of the services provided by the service platform
in some cases.
Web pages often
contain some electronic images (called "single pixel" GIF files or
"web beacons"). Using web beacons can help websites calculate the
users browsing the web or visit certain cookies. We will collect information
about your browsing activities through web beacons, such as the address of the
page you visited, the address of the reference page you visited previously, the
time you stayed on the page, your browsing environment and display settings.
The information
and materials about you collected by the service platform will be saved on the
server of the service platform and/or its affiliated companies. These
information and materials may be transferred to your country, region or the
place where the service platform collects the information and materials, and
will be accessed, stored and displayed there.
12.1 We will only retain your personal
information during the period for the purposes described in this privacy clause
and the time limit required by laws and regulations. To secure your
information, we strive to take various reasonable physical, electronic and
management security measures to protect your information, so that your
information will not be disclosed, damaged or lost, including but not limited
to SSL, information encryption storage, and access control of the data center.
We have also taken strict management on employees or outsourcing personnel who
may have access to your information, including but not limited to taking
different authority controls according to different positions, signing
confidential agreements with them, and monitoring their operations. The service
platform will provide corresponding security measures according to the existing
technology to protect your information and provide reasonable security
assurance. The service platform will try its best to prevent your information
from being disclosed, damaged or lost.
12.2 Your account
has security protection function. Please keep your account and password
information properly. The service platform will ensure that your information
will not be lost, abused or altered through the security measures of backing up
to other servers and encrypting user passwords. Despite the aforementioned
security measures, please understand that, due to technical limitations and
possible malicious means, even if we try our best to strengthen security
measures, there are no "perfect security measures" on the information
network. You shall be responsible for any legal consequences arising from the
disclosure of account and password information due to your own reasons.
13.1 If
you have any questions about this Privacy Clause or the above personal
information you provide, you can contact us by the homepage of the service
platform website, we will give you a reply as soon as possible after receiving
the complaint.
13.2 The service
platform has the right to update the privacy terms to reflect changes in our
information operations, but without your explicit consent, we will not reduce
your rights under the currently effective privacy policy. If we make any major
changes to the privacy terms, we will notify you of the specific changes to the
privacy policy by means of a letter, email or notice posted on the website
before the change takes effect. We also encourage you to regularly review the
latest information about privacy practices on this website page.
13.3 If you have
provided personal information to the service platform or SANY Automobile Hoisting
Machinery Co., Ltd. and its affiliates before the release of this agreement, your
consent to this privacy policy will be deemed as your ratification of the
relevant authorization under this privacy policy.
13.4 The specific
information of the actual controller of the personal information mentioned in
the above privacy clauses is as follows:
Registered name: SANY Automobile hoisting
Machinery Co., Ltd
Office address: No. 168, Jinzhou Avenue West,
Changsha, Hunan
13.5 If there is
any dispute between you and SANY Automobile Hoisting Machinery Co., Ltd., it
shall be settled through friendly negotiation first; if the negotiation fails,
you agree to submit the dispute or controversy to the people's court with
jurisdiction in the place where SANY Automobile Crane Machinery Co., Ltd. is
located.
14.1 If you have
any questions, comments or suggestions about this privacy policy or your
personal information, please contact the customer service personnel for
feedback.
14.2 Normally, we
will reply within 30 days. If you are not satisfied with our reply, especially
if our personal information processing behavior harms your legitimate rights
and interests, you can also complain or report to the regulatory departments of
network information, telecommunications, public security, industry and
commerce.
This version of the privacy agreement will
be updated and released on January 5th, 2022, and will take effect
from the date of release.